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Effective Date: March 2024

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Digital Product:

• Delivery Method:

  • Digital products, such as downloadable lessons, e-books, or activity sheets, will be delivered electronically.

  • You will receive a download link or access instructions via email to the email address provided at checkout.

  • Delivery will occur almost immediately after purchase completion.

• Access:

  • Access to purchased digital goods will be granted immediately after purchase.

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Returns and Refunds (Digital Products):

• Due to the nature of digital products, which are delivered instantly and cannot be physically returned, we generally do not offer refunds.

• Exceptions:

  • Refunds or replacements may be considered in cases of:

    • Technical issues preventing access to the digital product.

    • The digital product being significantly different from the product description.

    • Duplicate purchases.

  • To request a refund for a digital product, please contact us at toddlerjoydigital@gmail.com with your order number and a detailed explanation of the issue.

• Technical Support:

  • If you encounter technical difficulties accessing or using a digital product, please contact us for assistance. We will make every effort to resolve the issue.

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Physical Product:

• Shipping Times:

  • We aim to process and ship physical product orders within 10 business days of receiving your order.

  • Delivery times will vary depending on your location and chosen shipping method.

  • Estimated delivery times will be provided at checkout.

• Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and your shipping address.

  • Shipping costs will be displayed at checkout before you complete your purchase

• Shipping Carriers:

  • We can use a variety of carriers including, but not limited to, USPS, FedEx, UPS.

• Damaged or Lost Items:

  • If your physical product arrives damaged or is lost in transit, please contact us within 3 days of delivery with photos of the damage or a description of the issue.

  • We will arrange for a replacement or refund as appropriate.

 

Returns and Refunds (Physical Products):

• Return Period:

  • We accept returns of physical products within 10 days of delivery.

  • Items must be returned in their original, unopened, and unused condition.

• Return Process:

  • To initiate a return, please contact us at toddlerjoydigital@gmail.com with your order number and reason for return.

  • We will provide you with return instructions.

  • You are responsible for the cost of return shipping.

• Refunds:

  • Refunds will be issued to the original payment method within 5 business days of receiving the returned item.

  • Shipping costs are non-refundable.

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Contact Us:

 

If you have any questions about our Shipping and Returns Policy, please contact us at:​ toddlerjoydigital@gmail.com

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